877-244-6558
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Frequently Asked Questions
Satisfaction Guarantee
Every piece of jewelry purchased at iBraggiotti.com comes with a promise. We know that you will fall in love with your new jewelry. If you don’t, you can return it for a full refund. No questions asked. Our family takes pride in offering the highest quality fine jewelry at the best possible value to you. Shop with confidence! We are delighted to offer FREE SHIPPING on orders of $200 or more to almost all U.S. destinations.
Customer Service
Your shopping experience is the most important thing to us. Our goal is to provide a secure, friendly shopping environment where you can know exactly what you are buying. Our knowledgeable staff is delighted to assist you in the following ways:
* Telephone: Call us at 1-877-244-6558 Monday through Friday, 9am to 6pm EST.
* Live Chat: Chat with a helpful staff member without picking up the phone. Available during normal business hours.
* Email: Send a message to info@ibraggiotti.com any time and we will return it within 12 hours.
Secure Shopping
iBraggiotti.com is a Geotrust Certified secure shopping environment. This means your transaction information is protected and safe with us. Your purchases are warranted for $100,000.
iBraggiotti.com is also a BBB( Better Business Bureau) Accredited business.
Our family values privacy, so we do not share your personal information with anyone, except where required by law. For detailed information on the way we handle the personal information of our customers, please review our privacy policy.
Easy Payments
Fine jewelry is an investment. We want to make that special gift or engagement ring purchase easier for your budget. iBraggiotti offers a flexible payment plan for all “Easy Payment” products. Simply make your first payment in good faith, and we will bill you four times monthly for the remaining balance. And you can shop with the same confidence of every iBraggiotti product. “Easy Payment” products come with the complete IB Guarantee.
Free Shipping
Each and every item on iBraggiotti.com ships free on orders over $200 within United States. iBraggiotti ships securely in inconspicuous packaging via FedEx ,UPS and USPS. All items ship within 7 business days. In some cases, your item may ship within 24 hours. Please note that a signature is required at time of delivery. Below you may find our shipping methods and costs. You will have the opportunity to select the shipping method of your choice at the very last stage of your check out.
· Over 200$ Local Free Shipping
You will absolutely have no expense of shipping on your $200 or more purchases.
· Local within USA $5.00
Priority Mail delivered by U.S. Postal Service. Standard Shipping.
$5.00.- fee of shipping is charged. Orders usually arrive within 7 to 10 days.
· Fedex Express $24.95
You always have the opportunity to quicken your shipment process. Fedex Express can save you some time without too much expense. Orders estimated arrival time is within 3 to 5 business days.
· Fedex Next day: $44.95
If you have no time, Fedex Next day is the way to go. Your item will be shipped right away and it will take 1 to 3 business days to reach to you.
International: $29.95
Ibraggiotti.com will ship your international package with a fix rate of $29.95. Estimated delivery time will be 7 to 10 business days.
International Express: $49.95
International Express package will deliver your purchase estimated in 3 to 4 days with a fix rate of $49.95. Fast and safe delivery.
International Customers/ Tax & Duties
Please kindly note that customs policies vary from country to county, you may want to get in touch with the customs office in order to be fully informed.
iBraggiotti.com does not take any responsibility over the additional charges for customs clearance if any since we cannot oversee and have any control over those charges. The customers are responsible for any customs tax or duties.
International / Country Exclusions
Please be informed that we do not ship to Nigeria, India, Indonesia, Pakistan, Russia and Brazil.
We reserve the right to refuse International Orders as per our discretion. However you will be notified and informed immediately.
Orders Status / Tracking Your Order
Upon your purchase you will be send an e-mail confirmation including your invoice.
You will be receiving one additional e-mail in which you will be notified with the tracking number of your shipment. This mail will be sent as soon as the shipping information would be available. This will give you the ability to track your order anytime during your package delivery process.
Payments
Visa, MasterCard, American Express and Discover Card are accepted for both billing and shipping addresses within US and Canada. Wire Payments are accepted as well. You may simply contact customer service at 1-877-244-6558 or email info@ibraggiotti.com
Please kindly note that international Credit Cards are not processed at this time. Please contact us for alternative payment options.
IB Returns
We are confident you will love your new IB jewelry. But if for some reason you don’t, we will gladly accept return items. No restocking fees. No questions asked. Simply return the item by mail within 30 days of the date you received it. Once we receive the item, we will refund the purchase price to you immediately.
* Please allow up to 2 weeks for return claims to process.
* Items must be returned in the condition they were received and in their original packaging.
* To make it possible for every order to ship completely free of charge, the buyer is responsible for return postage and insurance.
* Item must be returned in new and unused condition (no scratches, blemishes, marks, modification or any other damages) with original materials and packaging included.
* The item will be inspected upon its return and if it does not match the mentioned conditions it will not be accepted for refunds and it will be returned to you at your expense.
* Items should be returned within 30 days of the receipt date. The items which are returned after the mentioned date will be refused and shipped back at your expense.
* Free Gifts received must be returned with the product which is to be refunded. Refunds will not be granted for the products that do not include full product, free gifts and packaging.
* Engagement rings and bridal jewelry comes with GIA or E.G.L ( European Gemological Laboratory) Certificate. Certificates must be refunded with the item. If the certificate is not refunded the refund amount will be reduced.
* In case of defective product or error on the part of iBraggiotti.com, the item will be fully refunded or exchanged without any charge.
Non-Returnable Items
· Modified, used items
· Items which has been damaged “e.g. scratched, modified, blemished, marked, resized”
· Customized orders ( e.g. special items, resized items, personalized items, modified items, engraved items or special orders with customer specifications)
Return Defective Items to:
iBraggiotti Fine Jewelry
1470 First Ave. Suite# 6F
New York, NY 10075
Few Exceptions on Delivery
· Customization required items (e.g. special items, ring sizing, personalized items, engraving) may require a longer processing time. Please kindly note that it may take 3 to 5 business days of processing. Afterwards will be shipped accordingly to the shipping method of your choice.
· We do not ship to P.O. Box or similar addresses due to the security reasons.
· Your order will be pending once the shipping and billing addresses are different. Our Customer Service department will contact you for additional information and confirmation as required.
· All orders shipped via USPS may take up to 10 business days.
· If there would be a case that your order can not be shipped you will be contacted by the Customer Service Department and be informed about the reasons for the delay within 2 business days.
Order Cancellation
We at iBraggiotti.com try to fulfill the required orders proficiently and promptly as possible. You may cancel your order if the order has not been processed yet by the shipping department.
However, once an order has entered in the shipping process it would not be possible to cancel it. Nevertheless, if you won’t be happy with the product that you receive you always have the option to return the item. Please kindly see our return policy.
Please also kindly note that iBraggiotti.com preserves to cancel any order that appears suspect or deceptive. All fraudulent transactions will be reported to the proper authorities.
Refunds
Refunds will be issued as soon as we receive and inspect the item.
Item inspection and refund processing may take estimated up to three weeks including the bank or credit card company processing time.
The refund will be issued to your credit card account which you made your purchase with.
Refunds can only be credited to the same credit card, in which the purchase has been made.
Refunds will be first applied to the unpaid balances if any.
In partial returns you will be refunded for the returned items only.
Every piece of jewelry purchased at iBraggiotti.com comes with a promise. We know that you will fall in love with your new jewelry. If you don’t, you can return it for a full refund. No questions asked. Our family takes pride in offering the highest quality fine jewelry at the best possible value to you. Shop with confidence! We are delighted to offer FREE SHIPPING on orders of $200 or more to almost all U.S. destinations.
Customer Service
Your shopping experience is the most important thing to us. Our goal is to provide a secure, friendly shopping environment where you can know exactly what you are buying. Our knowledgeable staff is delighted to assist you in the following ways:
* Telephone: Call us at 1-877-244-6558 Monday through Friday, 9am to 6pm EST.
* Live Chat: Chat with a helpful staff member without picking up the phone. Available during normal business hours.
* Email: Send a message to info@ibraggiotti.com any time and we will return it within 12 hours.
Secure Shopping
iBraggiotti.com is a Geotrust Certified secure shopping environment. This means your transaction information is protected and safe with us. Your purchases are warranted for $100,000.
iBraggiotti.com is also a BBB( Better Business Bureau) Accredited business.
Our family values privacy, so we do not share your personal information with anyone, except where required by law. For detailed information on the way we handle the personal information of our customers, please review our privacy policy.
Easy Payments
Fine jewelry is an investment. We want to make that special gift or engagement ring purchase easier for your budget. iBraggiotti offers a flexible payment plan for all “Easy Payment” products. Simply make your first payment in good faith, and we will bill you four times monthly for the remaining balance. And you can shop with the same confidence of every iBraggiotti product. “Easy Payment” products come with the complete IB Guarantee.
Free Shipping
Each and every item on iBraggiotti.com ships free on orders over $200 within United States. iBraggiotti ships securely in inconspicuous packaging via FedEx ,UPS and USPS. All items ship within 7 business days. In some cases, your item may ship within 24 hours. Please note that a signature is required at time of delivery. Below you may find our shipping methods and costs. You will have the opportunity to select the shipping method of your choice at the very last stage of your check out.
· Over 200$ Local Free Shipping
You will absolutely have no expense of shipping on your $200 or more purchases.
· Local within USA $5.00
Priority Mail delivered by U.S. Postal Service. Standard Shipping.
$5.00.- fee of shipping is charged. Orders usually arrive within 7 to 10 days.
· Fedex Express $24.95
You always have the opportunity to quicken your shipment process. Fedex Express can save you some time without too much expense. Orders estimated arrival time is within 3 to 5 business days.
· Fedex Next day: $44.95
If you have no time, Fedex Next day is the way to go. Your item will be shipped right away and it will take 1 to 3 business days to reach to you.
International: $29.95
Ibraggiotti.com will ship your international package with a fix rate of $29.95. Estimated delivery time will be 7 to 10 business days.
International Express: $49.95
International Express package will deliver your purchase estimated in 3 to 4 days with a fix rate of $49.95. Fast and safe delivery.
International Customers/ Tax & Duties
Please kindly note that customs policies vary from country to county, you may want to get in touch with the customs office in order to be fully informed.
iBraggiotti.com does not take any responsibility over the additional charges for customs clearance if any since we cannot oversee and have any control over those charges. The customers are responsible for any customs tax or duties.
International / Country Exclusions
Please be informed that we do not ship to Nigeria, India, Indonesia, Pakistan, Russia and Brazil.
We reserve the right to refuse International Orders as per our discretion. However you will be notified and informed immediately.
Orders Status / Tracking Your Order
Upon your purchase you will be send an e-mail confirmation including your invoice.
You will be receiving one additional e-mail in which you will be notified with the tracking number of your shipment. This mail will be sent as soon as the shipping information would be available. This will give you the ability to track your order anytime during your package delivery process.
Payments
Visa, MasterCard, American Express and Discover Card are accepted for both billing and shipping addresses within US and Canada. Wire Payments are accepted as well. You may simply contact customer service at 1-877-244-6558 or email info@ibraggiotti.com
Please kindly note that international Credit Cards are not processed at this time. Please contact us for alternative payment options.
IB Returns
We are confident you will love your new IB jewelry. But if for some reason you don’t, we will gladly accept return items. No restocking fees. No questions asked. Simply return the item by mail within 30 days of the date you received it. Once we receive the item, we will refund the purchase price to you immediately.
* Please allow up to 2 weeks for return claims to process.
* Items must be returned in the condition they were received and in their original packaging.
* To make it possible for every order to ship completely free of charge, the buyer is responsible for return postage and insurance.
* Item must be returned in new and unused condition (no scratches, blemishes, marks, modification or any other damages) with original materials and packaging included.
* The item will be inspected upon its return and if it does not match the mentioned conditions it will not be accepted for refunds and it will be returned to you at your expense.
* Items should be returned within 30 days of the receipt date. The items which are returned after the mentioned date will be refused and shipped back at your expense.
* Free Gifts received must be returned with the product which is to be refunded. Refunds will not be granted for the products that do not include full product, free gifts and packaging.
* Engagement rings and bridal jewelry comes with GIA or E.G.L ( European Gemological Laboratory) Certificate. Certificates must be refunded with the item. If the certificate is not refunded the refund amount will be reduced.
* In case of defective product or error on the part of iBraggiotti.com, the item will be fully refunded or exchanged without any charge.
Non-Returnable Items
· Modified, used items
· Items which has been damaged “e.g. scratched, modified, blemished, marked, resized”
· Customized orders ( e.g. special items, resized items, personalized items, modified items, engraved items or special orders with customer specifications)
Return Defective Items to:
iBraggiotti Fine Jewelry
1470 First Ave. Suite# 6F
New York, NY 10075
Few Exceptions on Delivery
· Customization required items (e.g. special items, ring sizing, personalized items, engraving) may require a longer processing time. Please kindly note that it may take 3 to 5 business days of processing. Afterwards will be shipped accordingly to the shipping method of your choice.
· We do not ship to P.O. Box or similar addresses due to the security reasons.
· Your order will be pending once the shipping and billing addresses are different. Our Customer Service department will contact you for additional information and confirmation as required.
· All orders shipped via USPS may take up to 10 business days.
· If there would be a case that your order can not be shipped you will be contacted by the Customer Service Department and be informed about the reasons for the delay within 2 business days.
Order Cancellation
We at iBraggiotti.com try to fulfill the required orders proficiently and promptly as possible. You may cancel your order if the order has not been processed yet by the shipping department.
However, once an order has entered in the shipping process it would not be possible to cancel it. Nevertheless, if you won’t be happy with the product that you receive you always have the option to return the item. Please kindly see our return policy.
Please also kindly note that iBraggiotti.com preserves to cancel any order that appears suspect or deceptive. All fraudulent transactions will be reported to the proper authorities.
Refunds
Refunds will be issued as soon as we receive and inspect the item.
Item inspection and refund processing may take estimated up to three weeks including the bank or credit card company processing time.
The refund will be issued to your credit card account which you made your purchase with.
Refunds can only be credited to the same credit card, in which the purchase has been made.
Refunds will be first applied to the unpaid balances if any.
In partial returns you will be refunded for the returned items only.
